Last Updated: October 15, 2025
At Astrix, we strive to offer a smooth and fair purchasing experience so you can enjoy live events without complications. This Refund Policy (“Policy”) applies to all purchases made on our website and mobile app(s) on or after January 1, 2023, including primary ticket sales and transfers.
“Astrix,” “we,” “us,” or “our” refers to Tikitin Solutions Private Limited. Our website includes domains such as www.astrix.live (the “Site”). This Policy supplements our Terms of Use and Privacy Policy. Please review all policies before purchasing.
Questions? Contact hello@astrix.live.
Offer/Raffle Note: Participation in offers and raffles does not guarantee receipt of any item or benefit. All such programs are subject to availability and eligibility criteria, and may be modified or cancelled without notice. Astrix is not liable if participants do not receive stated benefits.
All prices are stated and charged in Indian Rupees (INR). If purchasing from outside India, your bank/card provider may apply exchange rates and fees.
We support multiple payment options (availability may vary by event or provider):
For payment-option queries for a specific event, email hello@astrix.live.
Astrix generally sells tickets as agent/intermediary for Event Partners; sometimes we may sell a specified allocation as principal (this is indicated at checkout). All transactions—India or international—are processed by Tikitin Solutions Private Limited on behalf of the relevant Event Partner.
Unauthorized Channels: Purchases from third-party resellers/scalpers are at your own risk. We cannot verify authenticity and no refunds/replacements are offered for such tickets. Buy only via the official Site or authorized partners.
Event Partners set ticket face values and seating. All channels access the same inventory; popular events may sell out quickly. Additional tickets may be released at the Event Partner’s discretion; availability is not guaranteed.
After payment, you’ll receive an on-screen confirmation and/or Booking Ticket Mail. If you don’t receive confirmation, or if you experienced an error, check your account and contact support promptly. We are not responsible for losses arising from assumptions that an order failed without verification. Please review confirmations carefully.
All fees are shown before checkout completion.
We collect and remit taxes per applicable Central/State/local laws. Taxes may appear as separate line items or be included in fees; the rate depends on event location and applicable law.
To promote fairness, some events impose per-person/card/household (or similar) limits. We may cancel, without notice, orders exceeding limits (including linked by name, email, billing address, card number, or other identifiers).
If an Event Partner cancels and authorizes refunds, we refund the ticket face value. Ancillary fee refunds follow applicable laws (see §8.2).
Refunds for partial performance are subject to Event Partner rules. Examples include events where more than 50% of advertised acts or duration did not occur due to unforeseen circumstances (weather, technical disruption, etc.). If entitled, refunds will be calculated pro rata based on the proportion of the event completed versus scheduled.
Where refunds are authorized, we usually issue them automatically to the original payment method. Processing typically takes 7–14 business days, subject to your bank/card timelines.
If you’re eligible and haven’t received a notification, email hello@astrix.live with your order number and purchase details.
Before filing a chargeback, contact support—most issues resolve quickly. If you initiate a chargeback, we may:
Neither Astrix nor the Event Partner is liable for failure/delay due to causes beyond reasonable control (e.g., natural disasters, pandemics, governmental actions, war, civil unrest, terrorism, labor disputes). Refunds/postponements/cancellations in such cases follow the Event Partner’s policy; we’ll communicate details where possible.
If a ticket price/availability is incorrect (posted error, early on-sale, unintended listing, human/system error), we may cancel the order and refund the amount paid. We are not responsible for travel or other costs arising from such errors. If an over-refund occurs, we may re-charge the original payment method for the excess.
Use one browser window when purchasing to avoid timer issues, errors, or lost carts.
Counterfeit/duplicated/unlawfully resold tickets may be confiscated and cancelled without compensation. We may limit/revoke purchasing privileges for policy violations. Tickets cannot be used for advertising, promotions, contests, or sweepstakes without our written authorization.
Entry is conditional on consent to person/bag searches; refusal may result in denied entry without refund. Prohibited items (non-exhaustive, per venue rules) include: firearms, alcohol, drugs, controlled substances, cameras/recorders, laser pointers, strobe lights, irritants, artificial noisemakers, bundles, and containers.
By purchasing/attending, you assume all risks and dangers before/during/after the event, including personal injury, death, or exposure to communicable diseases (e.g., COVID-19). You waive claims against Astrix, Event Partners, venues, artists, leagues, and their affiliates/agents/employees (including on behalf of accompanying minors). Event dates/times may change due to weather or other factors. See Terms of Use for additional limits.
Attendance is a revocable license subject to Event Partner rules/policies. The Event Partner may refuse admission or eject anyone for disorderly conduct, abusive language, or non-compliance, without refund. Tickets have no cash value and cannot be redeemed for money.
Events are public. You have no expectation of privacy regarding your actions at the venue. You grant Astrix, Event Partners, and their licensees/assignees the right to use your name, image, likeness, movements, and statements in any media for event coverage and related purposes, without further authorization or compensation.
We may film/photograph events. By attending, you consent to incidental capture for safety, reporting, and coverage. For close-up promotional use, email hello@astrix.live to request an opt-out where feasible.
Virtual Events: Access is for personal use only. Recording/copying/public exhibition/transmission/distribution, selling views, or sharing access is prohibited.
Users attending virtual events may be visible to other attendees or presenters, as part of general participation. Astrix does not record or distribute private user footage except with explicit consent or as required by law/contract. Personal information shared in chat or Q&A features is visible to other participants and should be shared with caution.
All disputes, claims, and controversies must be resolved on an individual basis. Users hereby waive any right to participate in class actions, collective arbitrations, or other representative proceedings.
Please contact hello@astrix.live first; most issues can be resolved informally.
Seat: Mumbai, India | Language: English | Law: Arbitration and Conciliation Act, 1996 (ad-hoc). Courts at Mumbai have exclusive supervisory jurisdiction. Either party may seek injunctive/equitable relief in a court of competent jurisdiction to prevent irreparable harm.
Laws of India, without regard to conflict-of-law principles.
Exclusive jurisdiction of the courts of Mumbai, India.
Astrix will provide notification of material changes to this Refund Policy via email and/or in-app notification before changes become effective.
Customer Service Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST (excluding public holidays)
Tikitin Solutions Private Limited
Email: hello@astrix.live
Address: Office No. 1, 1st Floor, Suite 168, Sapphire Chambers Riviresa, Baner, Pune – 411045
Customer Service Hours: 10:00 AM – 8:00 PM, Monday to Saturday
(Excluding public holidays)
If any provision is invalid or unenforceable, it will be severed and the remainder enforced to the fullest extent permitted by law. Failure to enforce any right or provision is not a waiver, unless agreed by Astrix in writing.