Privacy Policy

1. Introduction

For ease of reference, the use of terms such as “Astrix,” “we,” “us,” “our,” and/or “Company” refer to Tikitin Solutions Private Limited, a private limited company duly incorporated under the Companies Act, 2013, with its registered office at Office No. 1, 1st Floor, Suite 168, Sapphire Chambers Riviresa, Baner, Pune – 411045.

The terms “You,” “your,” and/or “user(s)” refer to:

• Any user who visits, uses, accesses, deals with, and/or transacts through the Services;
• End-customers who sign up on Astrix; and
• A lawful guardian acting on behalf of any person with disability.

At Astrix, we respect your privacy and are committed to the responsible management of your personal data. This Privacy Policy (“Policy”)—in addition to our Terms of Use and Refund Policy—covers your access to and use of the Astrix application, website, content, and associated services (collectively referred to as the “Services”).

This Policy outlines how we collect, store, use, and share your personal data, whether provided directly by you, by an authorized person, or collected automatically during your interaction with our Services.

2. Changes to This Privacy Policy

We may update this Policy periodically. Updated versions will include a new “Last Updated” date. If changes are material or required by law, we will notify you via in-app notice and/or email.
Your continued use of the Services after changes take effect will constitute your acceptance of the revised Policy.

3. Age Restrictions and Verification

• Users under 18 years of age may access the Platform only under parental or guardian supervision.
• Users with disabilities may only use the Platform with the consent of their lawful guardian, who must accept this Policy on their behalf.
• We do not knowingly collect data from children under 13 years of age. If you believe we have collected such data, please contact privacy@astrix.live for removal.
• We do not engage in targeted marketing to users under 18. Guardians may review or delete a child’s personal data by contacting privacy@astrix.live.
• Astrix reserves the right to require documentary proof of age and/or lawful guardianship prior to granting access to users under 18 years of age or users with disabilities. Failure to provide satisfactory proof upon request may result in suspension or denial of access to the Services.

4. Consent

By using our Platform or Services, you consent to this Privacy Policy. Explicit consent is sought where required by law, including for:

• Marketing communications
• Sharing data with Event Partners
• Location tracking
• Third-party app integrations (e.g., Spotify)
• Use of non-essential cookies

You may withdraw consent anytime through your account settings or by contacting privacy@astrix.live.

5. Data Protection Officer

Data Protection Officer (DPO)
Email: privacy@astrix.live
Address: Office No. 1, 1st Floor, Suite 168, Sapphire Chambers Riviresa, Baner, Pune – 411045

6. Data Processing and Our Role

6.1 Roles: Controller vs. Processor

• Processor: For attendee data shared by Event Partners.
• Controller: For platform accounts, payments, analytics, fraud prevention, and Astrix marketing.

6.2 Lawful Basis for Processing

• Consent: For marketing, location data, cookies, and third-party integrations.
• Contractual Necessity: For ticketing, payments, and account management.
• Legitimate Interest: For fraud prevention, analytics, and service improvements (after assessment).

7. Information We Collect

8. Use of Information

We use your data to:

• Operate and improve our Platform;
• Personalize user experience;
• Provide customer support and notifications;
• Prevent fraud;
• Communicate about updates, offers, and promotions;
• Fulfill legal obligations.

9. Cookies

We use cookies to enhance your experience.

Types of Cookies:

• Strictly Necessary: Essential for basic site operation.
• Analytical/Performance: Helps us improve usability (e.g., Google Analytics).
• Preference: Remembers your settings.
• Targeting: Tailors ads and content (with consent).
• Marketing: Used for behavioral targeting (with consent).

Manage preferences anytime through the cookie center or email hello@astrix.live.

10. Data Retention

11. Marketing

Users can opt-in for event updates, newsletters, and partner offers. You can withdraw anytime via:

• Account settings
• “Unsubscribe” links in emails
• Email to hello@astrix.live

12. Disclosure of Information

We may share data with:

• Agents/Suppliers: Payment, analytics, hosting, CRM, and support providers.
• Event Partners: For ticketing, safety, and marketing (with consent).
• Artists: If you choose to follow them.
• Cookie Providers: For analytics and ads (with consent).
• Business Transfers: In case of mergers or acquisitions.
• Law Enforcement: As required by law.
• Anonymized data may be shared for insights and research.

13. Information of Other Individuals

If you share another person’s data, you confirm you have their consent. Astrix may request written authorization or proof of consent.

14. Security of Data

• We use encryption, limited access, and secure hosting to safeguard your data. For details on international transfers, contact hello@astrix.live.
• For cross-border transfers, personal data may be stored or processed outside your country or jurisdiction. When personal data is transferred internationally, Astrix ensures adequate protection by implementing Standard Contractual Clauses, Data Processing Agreements, or other mechanisms as required by applicable privacy laws (e.g., GDPR/CCPA). You may request further information or copies of applicable safeguards by emailing support@astrix.live.

15. Data Breach Notification

Astrix will notify affected users and applicable authorities within 72 hours of becoming aware of a personal data breach that may significantly impact your rights or freedoms, including details of the breach, risks, mitigation steps, and recommended actions.

16. Analytics

We use Google Analytics and similar tools.
Opt-out via:

• Google Opt-Out Add-on
• Cookie preferences
• Email hello@astrix.live

17. Your Rights

You have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Avoid automated decision-making

Astrix does not employ automated decision-making or profiling that produces legal effects concerning you. Should such processes be introduced, you will be notified in advance and provided with the ability to opt out or request human review as required by law.

Requests can be sent to support@astrix.live. All requests relating to your rights under this Policy - including access, correction, deletion, objection, or portability - must be sent to support@astrix.live. Astrix shall acknowledge receipt within 5 business days and provide a substantive response within 30 business days. If additional time is needed due to complexity, we will notify you and provide an estimated timeline for resolution. Requests may require identity verification for security.

18. International Privacy Rights

For users in the EEA, UK, or California, additional rights under GDPR and CCPA apply, including access, correction, erasure, and objection rights.

19. Disclaimer

By using Astrix, you consent to the collection, use, and disclosure of your data as described. If you disagree, discontinue use immediately.
If using the Platform on behalf of another person or entity, you confirm you are authorized to provide consent on their behalf.

20. External Links

Our Platform may contain external links. Astrix is not responsible for the privacy practices of other websites. Please review their policies before sharing personal data.

21. Miscellaneous

• 21.1 Compliance with Law: Users must comply with applicable Indian laws including but not limited to IT Act, FEMA, PMLA, and Income Tax Act.
• 21.2 Severability: If any clause is found invalid, the rest of this Policy remains in effect.

22. Contact Us

Astrix is committed to inclusivity and will, to the extent reasonably possible, provide accessible formats or assistance for users with disabilities. To request accommodations for visual, hearing, or cognitive impairments, email hello@astrix.live, specifying the required format or support.

Tikitin Solutions Private Limited
Email: hello@astrix.live
Address: Office No. 1, 1st Floor, Suite 168, Sapphire Chambers Riviresa, Baner, Pune – 411045

For privacy-specific concerns:
Data Protection Officer – [_____@astrix.live]